RETURN & REFUND POLICY
At LAMA Herbal Solutions, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is important to us.
60-DAY SATISFACTION GUARANTEE
If you are not completely satisfied with your purchase, please contact us within 60 days of the purchase date to request a refund or exchange.
To begin a return, please complete the Contact Us form on our website or email us at Contact@lamaherbal.com.
Once your return request has been received, we will provide a postage-paid return envelope. Refunds or exchanges will be processed after the returned product is received.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible so we can make it right.
REFUNDS
Approved refunds will be issued to the original method of payment. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
EXCHANGES
If you request an exchange, the replacement product will be sent after we receive your returned product, subject to product availability.
If the replacement product is priced differently from the original product, the price difference will be adjusted accordingly. If the replacement product costs more, you will be charged for the difference. If the replacement product costs less, the difference will be refunded to your original method of payment.
CONTACT US
Questions regarding a return, refund, or exchange may be submitted through the Contact Us form on our website or emailed to Contact@lamaherbal.com.